Privacy Policy

This Privacy Policy explains how The Nutritional Therapy Clinic London (“we”, “us”, “our”) collects, uses and protects your personal information when you contact us, use our website, or work with us as a client. We are the data controller for the information we hold about you, and we are committed to handling it lawfully, fairly and transparently under the UK GDPR and the Data Protection Act 2018.

Who we are & how to contact us

The Nutritional Therapy Clinic London
Harley Street Medical Area, 4-5 Manchester Square, London W1U 3PD
Email: info@thenutritionaltherapyclinic.co.uk · Phone: 020 3951 9937

If you have any questions about this policy or how we use your data, please contact us using the details above.

The information we collect

• Contact & enquiry details — your name, email address, phone number and the message or preferences you provide when you complete a form, book a discovery call, email or call us.
• Health information (special category data) — if you become a client, we collect details about your health, symptoms, diet, lifestyle, medical history and goals so we can provide personalised nutritional therapy support.
• Website & marketing data — information collected automatically through cookies and similar technologies, such as your IP address, device and browser, pages visited, and advertising identifiers (for example a Google “gclid” and UTM tags) where you have consented. See our Cookie Policy.

How we use your information & our lawful basis

• To respond to your enquiry and arrange your free discovery call — on the basis of your consent and our legitimate interests in responding to people who contact us.
• To provide nutritional therapy services to you as a client — on the basis of our contract with you.
• To process your health information — on the basis of your explicit consent and, where relevant, the provision of health or social care (UK GDPR Article 9). Your health data is treated as strictly confidential.
• To measure and improve our website and advertising — only where you have given consent via our cookie banner.
• To meet our legal and professional obligations, including the record-keeping standards of our professional bodies (BANT and the CNHC).

We will only send you marketing communications if you have asked us to or otherwise consented, and you can opt out at any time.

Your health data

As a nutritional therapy clinic, the health information you share with us is highly sensitive. We process it only to provide and support your care, we keep it confidential and secure, and we never share it for marketing. You can withdraw your consent at any time, though this may affect our ability to continue supporting you.

Who we share your information with

We do not sell your personal data. We share it only where necessary, with trusted service providers acting on our behalf under appropriate data-protection terms, which may include:

• our website hosting and form provider (including the form software used on this site);
• Google, for website analytics and advertising measurement, where you have consented;
• our email and practice-management tools; and
• a third-party laboratory, only if you choose to undertake optional functional testing.

We may also disclose information where required by law or to protect someone’s vital interests.

How long we keep it

We keep your information only for as long as necessary. Enquiry data that does not become a client relationship is deleted when it is no longer needed. Client health records are retained in line with our professional bodies’ record-keeping guidance and any legal requirements, after which they are securely deleted.

Your rights

Under UK data protection law you have the right to: access the personal data we hold about you; have inaccurate data corrected; request erasure; restrict or object to processing; data portability; and to withdraw consent at any time. To exercise any of these rights, please email info@thenutritionaltherapyclinic.co.uk.

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies and similar technologies. Please see our Cookie Policy for details and how to manage your preferences.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.